Aiplay believes great entertainment starts with great self-control. We provide a wide range of tools and resources to ensure you always play within healthy, safe, and enjoyable limits.
For most people, playing online games is a way to unwind, challenge themselves, and enjoy their leisure time. At aiplay, we want that experience to remain positive and enjoyable for all our members.
However, we also recognise that for some individuals, gaming habits can develop into something unhealthy if left unchecked. That is why aiplay has built a comprehensive responsible gaming framework — not merely to meet regulatory requirements, but because we genuinely care about the well-being of our members.
Our core principles are simple: play for enjoyment, not to escape from problems. Any decision to play must be made consciously, with a budget set in advance and with the understanding that losses are part of the game — not something that needs to be "chased" back.
The aiplay Responsible Gaming Team is here for you at any time. If you feel you need support, don't hesitate to reach us via live chat on the platform — 24 hours a day, 7 days a week.
We provide a range of tools you can use directly from your account — no waiting and no approval required.
Set a maximum daily, weekly, or monthly deposit amount directly from your account settings. This limit takes effect immediately and can be lowered at any time, while increasing the limit requires a 24-hour cooling-off period.
Control how long you play each day or week. The system will send reminders as you approach the time limit you have set, helping you stay aware of how long you spend on the platform.
Set the maximum loss amount you are willing to bear within a given period. Once this limit is reached, your account will be temporarily blocked from wagering activity for the period you have chosen.
Need a short break? Use the self-exclusion cool-off feature to suspend access to games for 24 hours, 48 hours, one week, or one month. You can still log in to view your account records during the break period.
A more serious option for those who feel they need to stop completely for an extended period — 6 months, 1 year, or permanently. Self-exclusion cannot be reversed until the period expires. This is the strongest tool we offer.
Review your complete transaction records, game sessions, deposits, and withdrawals at any time. Full transparency over your own activity is the first step toward making smarter decisions.
It only takes a few minutes to protect your gaming experience. Follow these simple steps:
Go to aiplay.wine and log in using your username and password. Make sure you are on a secure device.
Click the profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You will see a list of available self-control tools. Choose the type of limit you want to set — deposit, time, loss, break, or self-exclusion.
Enter the amount or duration that suits your needs. Our system will display your current limit for reference.
Review the information entered and click "Save Limit". Your limit will take effect within the designated time, and you will receive a confirmation via email.
It can sometimes be difficult to recognise on your own when gaming habits are becoming unhealthy. Here are some warning signs you should take seriously:
If you identify two or more of the above signs in yourself, we encourage you to contact the aiplay support team or use the self-exclusion tool immediately. Seeking help early is the best action you can take.
Ask yourself these questions honestly. This is not a test — there are no right or wrong answers. It is simply a tool to help you think critically about your gaming habits.
Reflect on each of these questions honestly. If most of your answers are "yes", consider seeking support.
Have you ever felt the need to hide from others how much time or money you spend gaming?
Have you ever gambled with money meant for daily essentials such as bills, rent, or food?
When you lose, do you often feel compelled to keep playing until you recover the money lost?
Has gaming caused tension in your relationships with family members, a partner, or friends?
Have you ever felt unable to stop playing even when you intended to?
Do you use gaming to cope with feelings of boredom, stress, sadness, or anxiety?
If two or more of the questions above reflect your experience, that is an important signal to speak with someone who can help. Contact aiplay live chat or use the self-exclusion tool in your account settings today.
You don't have to face it alone. There are various support channels available for those who need help with their gaming habits.
Reach our support team via live chat on the platform at any time. We are trained to assist members who need guidance on responsible gaming.
Talian Kasih (15999) — a free counselling service by the Malaysian Ministry of Women, Family and Community Development, operating 24 hours a day.
Gamblers Anonymous Malaysia and local community support groups provide a safe, non-judgmental environment to share experiences and find encouragement.
Government hospitals and community health clinics across Malaysia offer counselling and treatment services for gaming dependency, free of charge or at minimal cost.
Aiplay will always work with any member who wishes to take steps toward healthier gaming. Requests to set limits, take a break, or self-exclude will be processed promptly and without any unnecessary questions.
Answers to questions frequently asked by our members about aiplay's responsible gaming tools and policies.
Join the aiplay community today and enjoy a responsible online entertainment experience. Register for free, set your own limits, and play your way — with full control in your hands.