Privacy Policy aiplay — Our Commitment to Protecting Your Data

1 Introduction

Aiplay ("we", "Platform" or "company") is committed to protecting the privacy of every individual who uses our services at aiplay.wine. This Privacy Policy clearly explains the types of personal data we collect, the purposes for collecting it, the parties who may receive your data, and the security measures we take to protect it.

This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering an account or using any aiplay services, you give your consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

2 Data We Collect

Aiplay collects your personal data from various sources as you interact with our platform. Below are the categories of data we collect along with their specific purposes:

3 How We Use Your Data

The personal data we collect is used for the following purposes, all of which have a valid legal basis under Malaysia's PDPA:

• Account Management: Processes registration, verifies your identity through KYC, and maintains your account in proper working order.
• Service Delivery: Enables you to play games, make deposits, process withdrawals and access all features on the aiplay platform.
• Security & Fraud Prevention: Detects and prevents fraudulent activity, money laundering, multiple account use and other security threats.
• Regulatory Compliance: Fulfils legal and regulatory obligations, including Anti-Money Laundering (AMLA) requirements and reporting to relevant authorities.
• Platform Improvements: Analyses usage patterns to enhance the user experience, improve existing features and develop new services.
• Service Communications: Sends important notifications regarding your account, transactions, policy changes and security information.
• Customer Support: Processes inquiries, resolves complaints and provides the technical assistance you need.
• Targeted Marketing (with consent): Sends promotional offers, bonuses and relevant information only where you have given consent to receive marketing communications.

4 Data Sharing

Aiplay does not sell or rent your personal data. However, in certain limited situations, we may share your data with the following parties:

• Third-Party Service Providers: Partners who assist us in operating the platform, including payment service providers, KYC platforms, hosting providers and cybersecurity companies. All such providers are bound by strict data protection agreements.
• Game Providers: Game studios and software providers that supply games within the aiplay platform may receive the minimum technical data required to ensure games function correctly.
• Regulatory Authorities: Where required by law, court order, or a valid request from a law enforcement agency, we will disclose the necessary data.
• Business Transitions: Should aiplay be involved in any merger, acquisition or sale of assets, user data may be transferred as part of that transaction. You will be notified in advance should this occur.

In all data sharing situations, we ensure that recipients have data protection measures equivalent to our own standards.

5 Data Security

Aiplay continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure. Our security measures include:

• 256-bit SSL Encryption for all data transmitted between your browser and our servers.
• Encryption of data at rest for sensitive information such as payment details and KYC documents.
• Tiered access control ensuring that only authorised personnel can access user data, and only to the extent required for their duties.
• 24/7 security monitoring by our automated systems and security team to detect threats in real time.
• Penetration testing conducted periodically by independent security auditors to identify and patch any system vulnerabilities.
• Two-factor authentication (2FA) available and recommended for all member accounts to add an extra layer of security.

6 Cookies & Tracking Technologies

Aiplay uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous information about how you use the platform to help us improve performance and the user experience.
• Functional Cookies: Saves your preferences such as language, display settings and login details so you do not need to re-enter them each time.
• Analytics Cookies: Helps us understand aggregated platform usage patterns for continuous improvement purposes.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the aiplay platform.

7 Data Retention Period

Aiplay retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a specified period after account closure for record-keeping and legal compliance purposes.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax legal requirements.
• KYC documents: Retained for a minimum of five (5) years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our internal procedures.

8 Your Rights Under the PDPA

As a user protected under the Malaysia Personal Data Protection Act, you have the following rights regarding your personal data that we hold:

9 Children's Data

The aiplay platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect, process or store personal data of children under the age of 18.

Should we find that a child's personal data has been collected without adequate verification, we will take immediate action to delete that data and close the relevant account. Parents or guardians who believe their child may have registered an account on our platform are encouraged to contact our support team immediately.

10 Privacy Policy Amendments

Aiplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will take effect immediately upon being published on our website.

For material amendments — meaning changes that significantly affect how we handle your personal data — we will provide at least 30 days' notice before the effective date via your registered email or an in-platform notification. Continued use of the platform after an amendment takes effect constitutes your acceptance of the revised terms.

The "Last Updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the aiplay Data Protection Officer (DPO) through the following channels:

• Live Chat: Available directly on the aiplay.wine platform, 24 hours a day, 7 days a week.
• Email: [email protected] (response within 3 business days)
• In-App Support: Use the "Contact Us" section in the aiplay mobile app.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated and we have failed to address your concerns satisfactorily.